Return and guarantee
If your are not satisfied with your order, you are able to return the products within 14 working days form the date you recived the order and have notified us within that period of time. Zent-Decor must receive the goods within 14 days of the date you notified us.
Some products do not include a right to cancel, or may lose your right to cancel. The following are excluded from the right to cancel: fabric per meter, made to measure slipcovers, made to measure replacement inserts.
Our all procucts are handmade to order and we kindly ask you to take this into consideration before you place an order.
How do I return a product?
Please follow these steps to exercise your right to cancel:
1) Email: firstname.lastname@example.org within 14 days of the date you recived the product.
2) Pack the products unused, unwashed and not damaged in their original packaging.
3) Return the complete product to Zent-Decor using the same courier/delivery service that delivered the products to You.
Can I exchange one product for another?
Yes, please contact us: email@example.com
What to do if the product is faulty or does not fit?
All products are guaranteed for 2 years when used in a normal home envoironment.
If you discover a defect- please contact us: firstname.lastname@example.org and we will take care of quickly guarantee process